Terms and Conditions

Terms and Conditions - In Branch

These are our Terms and Conditions for in branch transactions. Please click here for our online Terms and Conditions.




1.1 What these terms cover. These are the terms and conditions upon which you:

(a) purchase gold bars from us in one of our branches, referred to in these terms as a “Buy Gold Transaction”; and

(b) sell gold items to us such as your old, unwanted and broken gold items e.g. chains, rings, tie pins, pendants, bracelets, cuff links, earrings and brooches jewellery, in one of our branches, referred to in these terms as a “Sell Gold Transaction”

1.2 Why you should read them. Please read these terms carefully before you confirm your order. These terms tell you who we are, how we will provide Gold or pounds sterling (“GBP”) (as applicable) to you, how you and we may end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.




2.1 Who we are. We are Eurochange Limited, being a company incorporated in England & Wales with company number 02519424 and registered address at Russell House, Elvicta Business Park, Crickhowell, Powys, NP8 1DF.

2.2 How to contact us. You can contact us by writing to us at customerservices@eurochange.co.uk or Administration, Eurochange Limited, PO Box 435, Stevenage, SG1 9GA.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 ”Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.




3.1 To buy gold items from us you must be over 18 years of age. To sell us your gold items, you must be over 18 years of age and be the owner, or have the owner’s permission to sell the items

3.2 When selling us your gold items, photographic ID and documented proof of UK address* must be produced at the time of the transaction.

3.3 Items are bought from you as scrap and will be smelted. We are unable to return/refund any items once the transaction is completed

3.4 When testing your gold, a slight scratch will be made to the item. We endeavour to minimise any damage but in the event you decide not to proceed with the sale, we cannot accept liability for this slight damage.

3.5 We are not under any obligation to accept orders. We reserve the right not to accept orders placed with us, at our sole discretion, for any reason.




4.1 You can pay for your purchase of gold bars in branch by cash, debit card, credit card or Bank Transfer.

4.2 When selling us your unwanted gold, you can receive payment in GBP in cash or by Bank Transfer.




5.1 We will beat any formal written quote when buying your gold items. To do so, we require a formal, written and dated quote from the competitor. The competitor must be situated in the same town and no more than 5 miles from our branch. The quote must be from and valid for the day of your transaction/enquiry.




6.1 Photo ID – Passport, UK photo driver’s licence, National ID card, UK firearms certificate or shotgun licence, UK Residence Permit, ID card issued by the electoral office for Northern Ireland

6.2 Proof of address – Utility bill (Less than 3 months old), current year council tax bill, UK photo driver’s licence (in conjunction with other photo ID)




7.1 We may transfer our rights and obligations under these terms to another organisation.

7.2 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

7.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.

7.4 All conditions, warranties and remedies imposed or implied by any applicable laws are expressly excluded.

7.5 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

7.6 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you do not provide us with information or pay us on time and we do not chase you but still provide the Travel Money, GBP (as applicable), we can still require you to provide the information or make the payment at a later date.

7.7 These terms are governed by English law and you can bring legal proceedings in respect of these terms in the English courts. If you live in Scotland you can bring legal proceedings in respect of these terms in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of these terms in either the Northern Irish or the English courts.

Copyright © 2021 Eurochange Ltd. Registered in England and Wales, registered number: 2519424. Registered office: Russell House, Elvicta Business Park, Crickhowell, Powys, NP8 1DF